Shipping
Shipping Cost Calculation:
Shipping costs are automatically calculated at checkout and is based off the weight of the products in your cart and the region of shipment.
Shipping Times:
Estimated delivery times vary between 5 - 10 business days after production is complete. Please note that unforeseen delays due to weather conditions, customs processing, or other factors beyond our control may occur which we're not responsible for.
Tracking Information:
Once your order is shipped, you will receive an email containing tracking information. This allows you to monitor the progress of your shipment in real-time.
Address Accuracy:
Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for orders delayed or misdelivered due to incorrect address information.
Lost or Damaged Shipments:
In the extremely rare event that your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the carrier to initiate an investigation and find a suitable resolution.
Custom Fees & Import Duties
For international orders, any potential customs fees or import duties are not within our realm of control, as they vary by country / state and are subject to change. As such, Glory Days Custom Hats is not liable for any customs fees or import duties incurred upon receipt of your shipped hats. We recommend reaching out to your local customs office or relevant authorities to get precise insights into potential charges that might be applicable to your order.
If you have any further questions or need assistance with our shipping policy, please don't hesitate to contact our customer support team at glorydays.customs@outlook.com.